Concya for Hotel Groups

An AI General Manager for hotel groups.

Hotel groups run the hardest version of hospitality: one brand standard, dozens of properties, and a hundred local realities. Concya gives every property the same GM standard — the same answering quality, the same coverage playbook, the same recovery protocol — with one control layer for the group.

Start with your group

See how it works

One playbook, every propertyGroup roll-up in one layerBrand tone held everywhere

Concya

General Manager · now

Two properties flag morning coverage gaps — Denver and Austin. Coverage plans are drafted for each.

send both

Dispatched and confirmed at both. The group roll-up already shows them covered.

Two properties, one text

The problem

Why it breaks without a GM.

Brand standards drift property by property

Regional managers chase updates across a dozen group chats

Coverage and vendor issues repeat differently at every house

Guest experience varies by who answered the phone that night

How it works

One GM, first contact to final outcome.

One standard, every property

The group playbook — tone, approvals, escalation paths, recovery limits — runs identically across every property in the portfolio.

Roll-up visibility, one layer

Call volumes, coverage gaps, vendor follow-ups, and recovery outcomes roll up per property, per region, or across the group.

Local context, group control

Each house keeps its own memory and quirks; the group keeps the approvals, the analytics, and the brand.

FAQ

Common questions

How do group-level approvals work?

You set the rules once: which actions each property manager can take, and which ones escalate to regional or group leadership. Concya prepares every decision with context before it reaches a human.

Can each property customize Concya?

Yes. The group standard is the floor — each property adds its own vendors, local policies, and quirks on top without breaking the roll-up.

How is this different from a chain-wide messaging platform?

Messaging platforms route messages. Concya resolves the situation behind the message: it answers calls, dispatches vendors, finds coverage, and follows through — and the group sees the outcome, not just the transcript.

More segments

Concya runs the whole house.

Full-Service RestaurantsCalls, reservations, and waitlists handled during the rush.Quick-Service RestaurantsOrder-ahead calls and coverage at counter speed.Bars & LoungesLate-night calls, bookings, and coverage while the bar stays slammed.PizzeriasPhone orders, reservations, and delivery questions answered.BakeriesPreorders, custom cakes, and the morning rush handled.Drive-Thru RestaurantsCalls and staffing gaps handled without slowing the lane.Fast-Casual RestaurantsCalls, catering inquiries, and coverage through the lunch rush.Food TrucksLocation questions, catering calls, and bookings while the line moves.Fine-Dining RestaurantsReservations, special requests, and recovery in white-glove tone.Hotel RestaurantsCalls and reservations coordinated with the desk and the floor.Restaurant groupsOne playbook across every restaurant.Single restaurantsCalls, reservations, and floor coverage.Independent HotelsFront desk, coverage, vendors, and guest recovery.

Run the house from chat.

One text starts it. Your GM never misses after that.

Start with your group

See pricing

Concya for Hotel Groups

An AI General Manager for hotel groups.

Start with your group

See how it works

One playbook, every propertyGroup roll-up in one layerBrand tone held everywhere

Concya

General Manager · now

Two properties flag morning coverage gaps — Denver and Austin. Coverage plans are drafted for each.

send both

Dispatched and confirmed at both. The group roll-up already shows them covered.

Two properties, one text

The problem

Why it breaks without a GM.

Brand standards drift property by property

Regional managers chase updates across a dozen group chats

Coverage and vendor issues repeat differently at every house

Guest experience varies by who answered the phone that night

How it works

One GM, first contact to final outcome.

One standard, every property

The group playbook — tone, approvals, escalation paths, recovery limits — runs identically across every property in the portfolio.

Roll-up visibility, one layer

Call volumes, coverage gaps, vendor follow-ups, and recovery outcomes roll up per property, per region, or across the group.

Local context, group control

Each house keeps its own memory and quirks; the group keeps the approvals, the analytics, and the brand.

FAQ

Common questions

How do group-level approvals work?

You set the rules once: which actions each property manager can take, and which ones escalate to regional or group leadership. Concya prepares every decision with context before it reaches a human.

Can each property customize Concya?

Yes. The group standard is the floor — each property adds its own vendors, local policies, and quirks on top without breaking the roll-up.

How is this different from a chain-wide messaging platform?

More segments

Concya runs the whole house.

Run the house from chat.

One text starts it. Your GM never misses after that.

Start with your group

See pricing