Concya for Independent Hotels

An AI General Manager for independent hotels.

Independent hotels compete on service against groups with entire teams of specialists. Concya is the general manager that never sleeps: front desk calls answered in full, coverage found before the gap, vendors dispatched to done, and guests recovered with memory — so your people can focus on the guests in the lobby.

Text your Manager

See how it works

Never miss a front-desk callCoverage found before the gapGuests recovered with memory

Concya

General Manager · now

Room 204 asked about late checkout. Housekeeping can flip it by 3 — approve the $40 late-checkout fee?

yes

Approved and the guest knows — 1pm checkout confirmed, folio updated. Night audit stays clean.

Guest request handled at 6:12 AM

The problem

Why it breaks without a GM.

After-hours calls pile up when the front desk is down to one person

Coverage gaps and call-outs hit hardest at 6am and 6pm

Vendor follow-ups live in the manager’s head and a stack of receipts

Guest complaints get handled once and forgotten twice

How it works

One GM, first contact to final outcome.

Never-missed front desk calls

Calls are answered with house context — room availability, amenities, policies — and escalate only the edge cases.

Coverage and vendors, handled

Call-outs trigger coverage finding and approval flows; vendor requests are dispatched, tracked, and followed up to done.

Guest recovery with memory

Complaints become resolutions: the promise is logged, the follow-up is scheduled, and the next shift knows exactly what was agreed.

FAQ

Common questions

Does Concya integrate with our property management system?

Concya connects to the systems hotels already run on — CloudBeds, Mews, and Apaleo are live connection paths today — and reads availability, reservations, and housekeeping context from them.

How does Concya handle overnight coverage?

Concya answers calls and messages 24/7 with the same house memory as day shift. Emergencies reach the on-call manager with full context; everything else is resolved or queued for morning.

Can night staff approve things, or does everything go to the owner?

Approval rules are yours. You decide which actions any manager can take and which ones escalate to the owner — Concya prepares the context either way.

More segments

Concya runs the whole house.

Full-Service RestaurantsCalls, reservations, and waitlists handled during the rush.Quick-Service RestaurantsOrder-ahead calls and coverage at counter speed.Bars & LoungesLate-night calls, bookings, and coverage while the bar stays slammed.PizzeriasPhone orders, reservations, and delivery questions answered.BakeriesPreorders, custom cakes, and the morning rush handled.Drive-Thru RestaurantsCalls and staffing gaps handled without slowing the lane.Fast-Casual RestaurantsCalls, catering inquiries, and coverage through the lunch rush.Food TrucksLocation questions, catering calls, and bookings while the line moves.Fine-Dining RestaurantsReservations, special requests, and recovery in white-glove tone.Hotel RestaurantsCalls and reservations coordinated with the desk and the floor.Restaurant groupsOne playbook across every restaurant.Single restaurantsCalls, reservations, and floor coverage.Hotel GroupsOne operating standard across every property.

Run the house from chat.

One text starts it. Your GM never misses after that.

Text your Manager

See pricing

Concya for Independent Hotels

An AI General Manager for independent hotels.

Text your Manager

See how it works

Never miss a front-desk callCoverage found before the gapGuests recovered with memory

Concya

General Manager · now

Room 204 asked about late checkout. Housekeeping can flip it by 3 — approve the $40 late-checkout fee?

yes

Approved and the guest knows — 1pm checkout confirmed, folio updated. Night audit stays clean.

Guest request handled at 6:12 AM

The problem

Why it breaks without a GM.

After-hours calls pile up when the front desk is down to one person

Coverage gaps and call-outs hit hardest at 6am and 6pm

Vendor follow-ups live in the manager’s head and a stack of receipts

Guest complaints get handled once and forgotten twice

How it works

One GM, first contact to final outcome.

Never-missed front desk calls

Calls are answered with house context — room availability, amenities, policies — and escalate only the edge cases.

Coverage and vendors, handled

Call-outs trigger coverage finding and approval flows; vendor requests are dispatched, tracked, and followed up to done.

Guest recovery with memory

Complaints become resolutions: the promise is logged, the follow-up is scheduled, and the next shift knows exactly what was agreed.

FAQ

Common questions

Does Concya integrate with our property management system?

Concya connects to the systems hotels already run on — CloudBeds, Mews, and Apaleo are live connection paths today — and reads availability, reservations, and housekeeping context from them.

How does Concya handle overnight coverage?

Concya answers calls and messages 24/7 with the same house memory as day shift. Emergencies reach the on-call manager with full context; everything else is resolved or queued for morning.

Can night staff approve things, or does everything go to the owner?

Approval rules are yours. You decide which actions any manager can take and which ones escalate to the owner — Concya prepares the context either way.

More segments

Concya runs the whole house.

Run the house from chat.

One text starts it. Your GM never misses after that.

Text your Manager

See pricing